Refund policy

Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Her Curves Lingerie can not accept returns or exchanges on any underwear, body shapers that have a crotch as well as lingerie that also have a crotch due to health and unsanitary reasons. 

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Lingerie that is worn between the legs as well as panties or adult toys, massagers or lubricants.

To complete your return, we require a receipt or proof of purchase (IE: Tracking number that we provided you).
Please do not send your purchase back to the manufacturer, send it back to Her curves Lingerie & Boutique.



Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hercurveslingerie@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded. (ie black Friday sale, anything  50% off or more sales )

Exchanges (if applicable)
We only replace items if they are defective or damaged. Shoes/Slides may be EXCHANGED ONLY.. Has to be unworn, if you return a worn item  will be returned to you & you will be charged for the shipping. If you need to exchange it for the same item, send us an email at hercurveslingerie@gmail.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Her Curves lingerie Boutique, 2628 Della dr Dayton OH 45405, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.